AQUA S.T.A.R. Canada - Cancellation Policy
Personalized Swim Lessons in your area
At AQUA S.T.A.R. Swim Lesson Ltd, we understand that unexpected circumstances may arise, and scheduling changes may be necessary. We strive to provide flexibility while ensuring the smooth operation of our services. Here’s what you need to know about our cancellation policy:
Request for Schedule Changes
Changes to your scheduled lessons can be made via our online portal, subject to availability.
We kindly request that you make any changes at least 24 hours before the scheduled time.
Cancellation Policy
To cancel a lesson without incurring charges, we require a minimum of 24 hours’ notice. Failure to provide this notice will result in a charge equivalent to 100% of the total service amount. This charge may be deducted from your contract/package or charged individually.
Please understand that unforeseen circumstances beyond our control, such as power outages or extreme weather, may necessitate cancellations. In such cases, we will reschedule your appointment at no additional cost.
Our 24-hour cancellation policy allows us to effectively manage our schedules and accommodate other clients on our waitlist. We appreciate your cooperation and support in adhering to this policy.
Swimming Lessons Plan Upgrades
Should you wish to modify your swimming package, such as adding an additional swimmer or upgrading lesson types, a $100 administration fee will apply. This fee covers the administrative costs associated with processing the changes.
We encourage you to consider upgrading your plan rather than requesting a refund, as refunds are subject to a 25% restocking fee. Upgrading provides the advantage of additional lessons without incurring unnecessary charges.
Refund Policy
Unused lesson credits will remain on your account and do not expire.
However, refunds are subject to a 25% restocking fee to cover administrative and processing costs.
Please note that lessons already taken within your package will be charged at the single lesson rate or the original price from our price list based on the instructor rank you have chosen for our service, as they fall outside the agreed-upon package terms.