AQUA S.T.A.R. Swim Lessons Ltd Cancellation & Refund Policy

Effective Date: June 18, 2017

Updated: December 11, 2024

At AQUA S.T.A.R. Swim Lessons Ltd, we understand that plans can change unexpectedly. Our policies aim to balance flexibility for you with the smooth operation of our services.

Schedule Changes

• Changes to your lesson schedule can be made through our online portal, subject to availability.
• Please submit schedule change requests at least 24 hours before your lesson.

Cancellation Policy

• A minimum of 24 hours’ notice is required to cancel a lesson without a charge.
• Cancellations made less than 24 hours before the scheduled time will incur a 100% charge of the lesson cost, deducted from your package or billed individually.
• If you miss a scheduled lesson without providing the required notice, the company reserves the right to charge your credit card a $30 fee to cover the instructor’s time and associated expenses.
• If cancellations are necessary due to unforeseen circumstances, such as severe weather or power outages, we will reschedule your lesson at no additional cost.

This policy helps us efficiently manage our schedule and accommodate other clients. We appreciate your understanding and support.

Lesson Plan Upgrades

• Upgrading your plan to add swimmers or change lesson types will include a $100 administration fee.
• Refund requests are subject to a 25% processing fee, but we encourage upgrading as it avoids unnecessary charges while offering additional benefits.

Refund Policy

• Unused lesson credits remain on your account and do not expire.
• Refunds will incur a 25% restocking fee for administrative processing.
• Lessons already taken from your package will be charged at the single-lesson rate based on your instructor’s rank or the original agreed-upon price.

If you have any questions or need assistance with your account, feel free to contact us. Thank you for your cooperation and for choosing AQUA S.T.A.R. Swim Lessons Ltd.