Using the right permission, both students and instructors may document their lessons with photographs and videos. Filming in non-public areas like bathrooms, showers, and changing rooms is strictly forbidden.

Clients and students are encouraged to document their courses via photography and videography, with the understanding that permission has been discussed and granted in advance. Instructors may do the same with their older kids or those whose parents have given their permission.

Certainly, you may. Tag us with #aquastarcanada on Facebook, Instagram, and other social platforms to share your experience with AQUA S.T.A.R.

After registering for an account on our website, you must schedule a 30-minute trial assessment with one of our private swim instructors.

After that, you’ll be able to examine our pricing options: ‘Lesson Package’ OR ‘Subscription Plan’ and choose what would work best for your scenario.

Once you’ve chosen your preferred instructor for the 30-minute trial assessment, they’ll be your instructor for private swim lessons unless there are significant issues.

If you wish to change to a different-ranked instructor, we’ll do our best to accommodate. You may need to adjust your payment accordingly.

To change your lesson date or time, do so at least 24 hours before your scheduled lesson to avoid it being considered valid. You can easily make changes in your account or ask an instructor for assistance.

It’s essential to dress appropriately for swim lessons, especially if you or your children are sensitive to cold temperatures.

While we strive to maintain comfortable pool temperatures, not all locations may have regulated heating. We recommend wearing a bathing suit along with an additional layer like a 2mm wetsuit to ensure warmth, particularly in pools with fluctuating temperatures.

Make sure they have properly fit swim goggles.

If you need swimwear, visit our product page for a selection, and enjoy a 10% discount if you’ve already purchased swim lessons from us. Our goal is not just teaching but ensuring your satisfaction and comfort throughout your swimming journey.

AQUA S.T.A.R. has taken an extra step to ensure the instructor and client can get in touch if something do come up. Such as traffic jam, injury, or not feeling great. Client and instructor can exchange message to notify each other, so this way, client can minimize the chance of missing any lessons if it needed to be reschedule or not. 

Step 1. You must have created an account (Subscriber/Post-Trial/Member). 

• Within these three accounts, you can already have the opportunity to connect with your instructor.